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Frequently asked questions about using YouContent360, subscriptions, quotas, and features. Don't hesitate to reach out if you can't find what you need.
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Getting Started
Account setup and first steps
You sign up at /register with your email address, and no credit card is asked for. The system creates your organization alongside your account, then an onboarding wizard walks you through organization details, an optional team invite and your first project. Once you confirm your email the 14-day trial starts and the dashboard opens.
All new accounts start with a 14-day free trial and no credit card is required. The trial includes 5 article generations, 10,000 content credits and 1 project, with a single team seat. When it ends nothing is deleted — only new generation stops, and you pick a plan to carry on where you left off.
Click 'New Project' on the dashboard, give the project a name and choose the target country and language. You then add queries inside it; a query is a keyword, a language and a country together, and every analysis runs on that triple. Separating projects by client, site or topic keeps your reporting clean.
On the project page, click 'Add Query' and enter your target keyword. SERP analysis pulls Google's first 20 results, scrapes the competing pages and extracts their heading structures and semantic terms. It typically takes 30 to 60 seconds; when it finishes, title suggestions and the term list are ready to use.
Onboarding has three steps: organization setup, an optional team invite and creating your first project. It takes two to three minutes and any step can be skipped. You can return to skipped steps later from Settings, and you can start an analysis before finishing. The organization name you enter appears on your invoices.
We support the latest two stable versions of Chrome, Safari, Firefox and Edge. Marketing pages and the dashboard open fine on mobile browsers, but the content editor is built for a wide screen, so we recommend a desktop. Keeping your browser current is enough for the live review panels and exports to behave.
Account & Billing
Plan changes, payments, and invoices
We offer four plans: Basic, Pro, Business and Enterprise. They differ by monthly article quota, content credits, team seats and project count, and each can be billed monthly or annually. Current prices and a line-by-line comparison live on the /pricing page. If you are unsure, start with the 14-day card-free trial.
You upgrade from Settings → Subscription with the 'Change Plan' button. It takes effect immediately, and your remaining credit balance is added on top of the new plan's credits, so you lose nothing on the day you upgrade. The price difference is prorated across the remaining days and appears on your next invoice.
From the same Subscription screen you request a move to a lower plan. A downgrade does not apply immediately; it takes effect at the end of your current billing period, and until then you keep your current quotas. When the new period starts, quotas drop to the lower plan, so review your project and seat counts first.
Yes. Cancel at any time from Settings → Subscription → 'Cancel'; there is no commitment and you do not need to talk to us. Access runs to the end of the period you have already paid for, with no extra charge. Your content stays in the account and resumes where you left off if you subscribe again.
With annual billing you pay for ten months instead of twelve, which means two months free every year. Annual plans are invoiced upfront at the start of the period, and your quotas still renew every month. If you switch from monthly, the unused part of what you paid is credited against the new invoice.
Yes. A legal invoice is issued for every billing period and sent automatically to your registered email address. For corporate invoicing, enter your company title, tax office and tax number under Settings → Billing Details; a national ID number is enough for individual invoices. Past invoices download from the same screen. Prices exclude VAT.
Credit and debit card payments run through iyzico's secure infrastructure, and your card details are never stored on our servers. Charges are taken in Turkish lira, so exchange rates never move your invoice. Bank transfer is also available on Enterprise plans — contact our sales team and we will arrange it.
If a charge fails, the dunning process starts: the system retries automatically on the third, seventh and fourteenth days and emails you after each attempt. Your access is not cut off during that window. Updating your card under Settings → Payment Methods completes the charge on the first retry and closes the process.
Quotas & Credits
Content credits, article limits, and renewal
A content credit is the unit that prices each operation. SERP analysis costs 100, heading analysis 100 and AI content generation 500 credits, while scraping competitor pages is free. Producing one article end to end costs roughly 1,200 credits. Your remaining balance is shown in the dashboard with a per-operation breakdown.
Every plan has a monthly limit on completed articles, and that limit is enforced at the database level. Only articles with COMPLETED status count; drafts, experiments and anything you delete do not consume the allowance. That way you can keep editing a piece until it is ready to publish without spending quota.
Limits vary by plan: Basic includes 2 members and 5 projects, Pro 5 members and 15 projects, and Business 15 members and 50 projects; Enterprise has no member or project cap. The free trial comes with a single user and a single project. When a limit is reached, moving up a plan opens the allowance immediately.
Quotas renew automatically at the start of your billing period, which is your payment date rather than the first day of the calendar month. If you pay on the fifth, your quotas return to your plan level on the fifth of every month. Annual plans still renew monthly; only the payment is taken upfront.
No. Credits you do not spend during a period do not roll into the next month; the quota resets to your plan level. Upgrading is the one exception: the moment you move up, your remaining balance is kept and added on top of the new plan. Upgrading mid-month therefore never costs you credits.
When the quota is spent, credit-backed operations stop and a 'Credits exhausted' notice replaces the relevant button. Your existing content stays available, and you can keep editing and exporting it. To carry on generating, move up a plan or wait for your next renewal date.
When you upgrade, your remaining balance is added on top of the new plan quota rather than replacing it. The carry-over runs automatically for both content credits and the article quota, with nothing for you to do. Team seats and project slots are not carried over; they jump straight to the new plan level.
A neutral 'Full' indicator appears. It is not an error — it means you have reached your plan's limit, and your existing members and projects are unaffected. To add another member or project, move up a plan; alternatively, archiving a project you no longer use frees a slot straight away.
Features & Tools
SERP, headings, keyword research, AI generation
It pulls Google's first 20 results for your target keyword, scrapes the competing pages and extracts their heading hierarchies, word counts and semantic terms. On Turkish result pages, marketplace domains such as Sahibinden, n11 and Hepsiburada are excluded from the analysis. Everything the heading and term recommendations rest on comes from this data.
It generates heading suggestions from the SERP data and scores each one against the average of the competitors ranking for that search, so the score is competitor-relative rather than an absolute threshold. You can take a suggestion as it is or edit it into your own. The heading you pick carries fifteen percent of the content score.
The engine extracts semantically related terms and related headings from competitor content, then classifies each term as BASIC, EXTENDED or RARE according to how widely it spreads across those competitors. On Turkish text, matching runs through İ→i and I→ı normalisation first. The list both feeds generation and determines your term coverage score.
Content Designer has four steps: brief, draft heading structure, verified facts and generation. In the third step you enter your own sources, and generation treats them as the reference. The word-count target is derived from the median of the competitors rather than the mean, so one very long page cannot distort it. You edit the result in the editor.
The score runs from 0 to 100 and has four components: heading fifteen percent, heading hierarchy twenty-five percent, term coverage thirty-five percent and word count twenty-five percent. Each component is measured against the competitors ranking for that search rather than an absolute threshold. You see the breakdown live in the editor.
Once your article is ready, click 'Generate Meta Tags' in the editor; a meta title and description are produced from the content and kept within the length limits so search results do not truncate them. You can edit the result, then copy it into your content management system. The operation spends content credits and can be repeated.
Select a passage in the editor and click the AI button in the menu that appears; rewrite, summarize, explain and expand are offered. The assistant works only on the text you selected and never touches the rest of the article. If you dislike the result you can undo it and return to the original in one step.
Analysis and generation follow the language and country you chose in your query. The measurement layer is written separately for Turkish: readability uses the Ateşman formula, syllables are counted from vowels and passive voice is detected from Turkish suffix patterns. The interface itself is available in both Turkish and English.
Team & Organization
Inviting members, roles, and organization management
Open Settings → Team, click 'Invite Member', type the person's email address and choose their role. Anyone who registers through the link in the invitation email joins your organization directly, with nothing further to approve. You need a free member slot on your plan to send an invitation, and a pending invite can be revoked from the same screen.
There are three roles: Admin reaches every setting including billing, Editor produces content and runs analyses, and Viewer can only read. Permissions are not merely hidden in the interface — they are enforced at the database level. You can change a member’s role from Settings → Team at any time, and it applies immediately.
Use 'Edit' on the Settings → Organization tab to update the organization name, logo and general settings; the Admin role is required. The organization name appears in the dashboard's top menu and on your invoices, so if you issue corporate invoices, matching it to your registered company title keeps your accounting simple.
Yes. You can be invited to other organizations or set up additional ones of your own; agencies usually open a separate organization per client. You switch between them from the selector in the top menu. Each organization has its own subscription, quotas and data, and none can see another’s content.
Click 'Remove' on that member's row in Settings → Team. Their access to the organization ends at that moment, and they cannot read any data even with a session still open. The content they produced stays in the organization and is not deleted. The freed slot is immediately available for a new invitation.
Data & Security
Compliance, data storage, and account deletion
All traffic is encrypted with TLS and data is stored encrypted at rest. Isolation between organizations is enforced by Row Level Security policies in the database rather than in application code, which means even a faulty query cannot return another organization’s rows. Backups run regularly and access rights are restricted by role.
We run on KVKK-compliant infrastructure and keep our data processing inventory current. The privacy notice and explicit consent flows are presented during registration. A defined process covers deletion, correction and data portability requests; send yours to hello@youcontent360.com and it is answered within the period the regulation sets. The current notice is always at /legal/kvkk.
Use the 'Delete Account' option on the Settings → Profile page. It permanently removes your data and organization associations; it cannot be undone, which is why you are asked to confirm first. Export any articles you want to keep beforehand. If you are the organization's only administrator, deletion covers the organization's content too.
Your data sits in encrypted databases on Supabase infrastructure, with access scoped per organization. We do not state a hosting-region commitment here without verified information, and we would rather leave the question open than answer it with an unverified claim. If your contract needs the region, request it at hello@youcontent360.com and we will confirm in writing.
Yes. Articles export in five formats: raw HTML, clean HTML, plain text, DOCX and Markdown. Export is open on every plan and spends no content credits, so moving content into your own publishing workflow never leaves you locked into the tool. The DOCX option suits editorial review and approval processes.
No. We do not share your content or project data with third parties for marketing or analytics, and we do not train models served to other customers on your data. Infrastructure providers required to run the service are separate and act only as processors. Sharing happens solely with authorised authorities where the law requires it.
Technical Support
Contact, bug reports, and response times
Write to hello@youcontent360.com or reach us from the chat bubble on the site. Our team handles requests within business hours, Monday to Friday between 09:00 and 18:00. If your question concerns a particular project or article, attaching its link and a screenshot helps us resolve it on the first reply. Answers are folded back into these help pages.
Yes. You can message us from the chat bubble on the site during business hours, Monday to Friday between 09:00 and 18:00. The chat is open to every visitor; you do not need a subscription or a particular plan. Messages left outside those hours are not lost and are answered in order on the next working day.
Use the 'Feedback' button inside the app or write to hello@youcontent360.com. Include a screenshot, the address of the page where it happened and, if you can, the steps to reproduce it. Those three details are usually enough for us to reproduce the problem and they shorten the fix noticeably.
Yes. Send suggestions through the feedback button in the app or by email. Incoming requests are grouped with similar ones and weighed when the product roadmap is planned. Telling us which job the feature would do for you, and how you work around it today, is the detail that helps prioritisation most.
We queue support requests within business hours, Monday to Friday between 09:00 and 18:00, and reply as quickly as we can. Response time does not vary by plan; every customer moves through the same queue. Requests that arrive outside those hours are picked up when the next working day opens, in the order received.
Still have questions?
Our team is happy to help. Reach us by email and we will respond within business hours.