Cancellation & Refund Terms

1. Fees and Payment Terms

The CUSTOMER agrees to pay the monthly or annual subscription fee specified in Annex 1 (offer document). During the subscription period, the service shall be provided to the CUSTOMER within the defined usage entitlements.

Invoicing is issued regularly on a monthly or annual basis as of the contract date as the service start date. Payment must be completed within 7 days of the invoice date.

The CUSTOMER acknowledges that, in the event of any payment delay, the AGENCY has the right to suspend the service or terminate the agreement.

In the event that the CUSTOMER cancels the service and/or the agreement is terminated for reasons other than justified cause — including arbitrary or commercial reasons — the payment amount stated in the invoice set out in this agreement and its annexes shall in any case be paid to the AGENCY and, if already paid, shall not be refunded.

The CUSTOMER may benefit from additional services provided free of charge by the AGENCY exclusively for annual subscriptions as part of a marketing campaign (YouTube consultancy service). If this agreement is terminated by the CUSTOMER before the end of the contract period, or by the AGENCY with justified cause due to the CUSTOMER's breach of agreement, the service(s) provided free of charge under the campaign shall be charged at the AGENCY's price list in force at the date of termination. The CUSTOMER hereby undertakes in advance to pay such service fees separately.

2. Termination of Agreement

Either party may prevent the renewal of the agreement without stating any reason, provided that written notice is given at least 15 (fifteen) days prior to the renewal date. However, in the event of early termination during the subscription period, no refund of fees for the remaining period shall be made.

If either party intentionally, negligently, or repeatedly fails to fulfil its obligations under this agreement, and the other party sends a written notice of default and the breach is not remedied within 7 (seven) days, the agreement may be unilaterally terminated for justified cause.

In the event that the CUSTOMER fails to fulfil its payment obligations on time, the AGENCY shall have the right to suspend the service, temporarily disable system access, or unilaterally terminate the agreement, provided that written notice is given 7 (seven) days in advance.

Where the agreement is terminated on the basis of justified causes set out herein, the party causing the termination shall be liable only for directly related and documentable losses arising from the performance of the service that is the subject of this agreement. Under no circumstances may indirect, incidental, punitive, special, or consequential damages be claimed.

Upon termination of the agreement, all service fees accrued by the CUSTOMER up to the termination date, invoiced amounts, any additional service charges, and periodic fees committed to be paid in advance shall become immediately due and payable in full. Such debts become due regardless of the date of termination.

If the CUSTOMER breaches the agreement in a manner that causes the service to be suspended, the direct costs incurred by the AGENCY as a result (such as data recovery, system security breaches, third-party financial liabilities, etc.) shall also be taken into account within the scope of compensation.

Upon termination of the agreement for any reason, the AGENCY shall retain the CUSTOMER's data on its systems for 15 (fifteen) days from the date on which the service ends. At the end of this period, the CUSTOMER's data shall be permanently and irreversibly deleted, and the AGENCY shall bear no backup obligation.

The AGENCY may temporarily or permanently suspend the service and unilaterally terminate the agreement in circumstances such as a situation arising that is contrary to the legislation of the Republic of Turkey, mandatory intervention by a public authority, or misuse of the system, prior to the expiry of the agreement term.

3. Post-Termination Data Disposal and Delivery

Upon termination of this agreement for any reason, the AGENCY shall retain all data, content, and user information belonging to the CUSTOMER on its systems in backed-up form for 15 (fifteen) days from the contract end date. During this period, the CUSTOMER may export their data if they wish, or request in writing that the AGENCY deliver their data to them in digital form.

If the CUSTOMER does not request delivery of the data, or after the requested data transfer has taken place, all customer data shall be permanently and irrecoverably deleted from the system at the end of the 15 (fifteen) day period. After this process, the AGENCY's data retention obligation ceases.

The AGENCY undertakes that, when deleting data, it shall act in accordance with the applicable data protection legislation of the Republic of Turkey (in particular Turkish Personal Data Protection Law No. 6698 (KVKK)), and that deletion, destruction, or anonymisation processes shall be carried out within the technical and legal requirements.

The AGENCY agrees that after the termination of the agreement it shall not retain, use, or share with third parties any content belonging to the CUSTOMER, and shall not exercise any right of disposal over content produced or uploaded within the scope of the service.

The CUSTOMER acknowledges in advance that the AGENCY shall not be liable for any data loss that may arise in the event that the CUSTOMER does not back up their data or does not submit a written request for delivery within 15 days of the termination date.

The CUSTOMER may request delivery of their data in digital form free of charge. However, if special work or additional service is required during the data transfer, the AGENCY reserves the right to charge separately for such service.