Contact, bug reports, and response times
Write to hello@youcontent360.com or reach us from the chat bubble on the site. Our team handles requests within business hours, Monday to Friday between 09:00 and 18:00. If your question concerns a particular project or article, attaching its link and a screenshot helps us resolve it on the first reply. Answers are folded back into these help pages.
Yes. You can message us from the chat bubble on the site during business hours, Monday to Friday between 09:00 and 18:00. The chat is open to every visitor; you do not need a subscription or a particular plan. Messages left outside those hours are not lost and are answered in order on the next working day.
Use the 'Feedback' button inside the app or write to hello@youcontent360.com. Include a screenshot, the address of the page where it happened and, if you can, the steps to reproduce it. Those three details are usually enough for us to reproduce the problem and they shorten the fix noticeably.
Yes. Send suggestions through the feedback button in the app or by email. Incoming requests are grouped with similar ones and weighed when the product roadmap is planned. Telling us which job the feature would do for you, and how you work around it today, is the detail that helps prioritisation most.
We queue support requests within business hours, Monday to Friday between 09:00 and 18:00, and reply as quickly as we can. Response time does not vary by plan; every customer moves through the same queue. Requests that arrive outside those hours are picked up when the next working day opens, in the order received.
Our team is happy to help. Reach us by email and we will respond within business hours.